Privacy Policy

Kanna Delights ("we", "us", "our") respects your privacy. This Privacy Policy explains what personal data we collect, how we use it, and the choices you have regarding your information when you visit kannadelights.com or place an order.

1. Information We Collect

• Personal information: name, delivery address, phone number, email address, order history and payment-related information (only as required to process transactions).
• Non-personal information: browser type, device information, IP address and analytics data collected through cookies or similar technologies.

2. How We Use Your Information

We use the information to:

• Process and fulfil orders, manage deliveries and returns.
• Communicate with you about your orders, account and offers (only if you opt in).
• Improve our Website, products and services through analytics and feedback.
• Send promotional communications about new products, special offers, or events (with your consent).
• Comply with legal obligations and respond to lawful requests.
• Prevent fraud and ensure the security of our services.

3. Sharing & Disclosures

We do not sell or rent personal information. We may share information with:

• Delivery partners and logistics providers to fulfil orders and ensure timely delivery;
• Payment processors to complete transactions securely;
• Marketing service providers to send promotional communications (only with your consent);
• Legal and regulatory authorities if required by law or to protect our rights, property, or safety.

4. Cookies & Tracking Technologies

We use cookies and similar technologies for analytics, performance monitoring, and to remember your preferences. Types of cookies we use include:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors use our website
• Preference cookies: Remember your settings and preferences

You can manage or disable cookies through your browser settings; however, some features may not function correctly if cookies are disabled.

5. Data Security

We implement reasonable organizational and technical safeguards to protect your personal data, including:

• Encryption of sensitive data during transmission
• Secure storage systems with restricted access
• Regular security assessments and updates
• Employee training on data protection

While we take security seriously, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes and enforce our agreements. Order records and transactional data are typically kept for business and tax purposes as required by applicable law (usually 7 years for financial records).

7. Your Rights

Under applicable data protection laws, you have the right to:

• Access: Request a copy of your personal data we hold
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Objection: Object to processing of your personal data
• Data portability: Request transfer of your data to another service
• Withdraw consent: Withdraw consent for marketing communications at any time

To exercise these rights, contact us at support@kannadelights.com. We will respond to valid requests in accordance with applicable law within 30 days.

8. Children's Privacy

Our Website is not directed to children under 13 years of age. We do not knowingly collect personal information from children without verifiable parental consent. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

9. Third‑Party Links

The Website may contain links to third‑party websites, including social media platforms and payment gateways. This Privacy Policy does not apply to those sites. We encourage you to read their privacy policies before providing personal data.

10. International Data Transfers

We primarily operate in India. If you access our services from outside India, your information may be transferred to and processed in India. By using our services, you consent to such transfers.

11. Updates to This Policy

We may update this Policy occasionally to reflect changes in our practices, technology, legal requirements, or business operations. We will post the updated Policy on this page with the revised effective date. Significant changes will be communicated via email or a prominent notice on our website.

12. Contact Information

If you have questions, concerns, or requests about your data or this Privacy Policy, please contact us:

Kanna Delights
Email: support@kannadelights.com
Phone: +91 97013 87495
WhatsApp: Chat with us